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Interview

Marina Bezuglova

Sociologist, business expert, PhD, ICI Master Coach, author of Wellbeing. Managing Stress and Developing Creativity.

WELL-BEING PROGRAMS FOR EMPLOYEES

- The question of mental health of employees is often discusses these days. How urgent is this problem and what do you see as its causes?

- The trend toward declining mental health was evident even before the pandemic. We live in a world of rapid change, a world of high stress levels. The biological adaptive capacities of humans do not have time to adapt to these changes and rhythms. The flip side of the VUCA world, i.e., volatile, uncertain, complex and ambiguous, is precisely the mental health problems, primarily anxiety disorders, depression, and burnout. During the coronavirus pandemic the number of stress factors increased dramatically, with people experiencing fears, anxieties, and unpleasant emotions. According to an international IPSOS study, since the pandemic began, 45% of respondents reported that their mental health had deteriorated and in the first half of 2021, one in five respondents indicated that their mental health had continued to deteriorate. In 2022, an international survey ranked mental health as the second most common health problem, surpassing cancer for the first time. In this situation, the problem went beyond the discussion only in narrow professional circles and became the agenda of every employer, as the mental state of employees directly affects their work performance.

- What methods do companies have to support their employees?

- Work itself is an important factor in the manifestation of mental health problems. Causes can be poor relationships with supervisors, colleagues, high workloads, complex tasks, strict deadlines, etc. On the other hand, the employer has considerable opportunities to keep employees healthy, to create a culture of preventive, preventive care. Employers can encourage employees to lead conscious lifestyles, provide a decent level of medical services (VHI), and provide access to outsourced staff support programs, such as financial, legal, and psychological counseling. The fundamental thing an employer can do is to develop a corporate culture of well-being, that is, to meet the needs of employees so that they can realize their creative potential for the benefit of the company. If employees are stressed, do not feel safe, if their basic needs are not met, then they are poorly engaged in their work and show low efficiency. And vice versa. For example, Google develops a maximally friendly environment for its employees, believing that only in such an atmosphere will they develop the most creative solutions and create breakthrough innovations. Corporate culture consists of many elements. It is about work-life balance, and about developing the emotional intelligence of managers, a culture of friendly communication, and transparency in organizational processes.

- Where do you think the influence of the company and the boss on the life and well-being of an employee ends and their personal area of responsibility begins?

- There are two styles of communication between an executive and an employee: mentoring and coaching. The first one is when the manager teaches how to do things the way he/she does them, that is, to repeat the way he/she has done them. The second one is about working out the best way for the employee to implement this or that task. Coaching is the art of asking questions so that the person finds the answers on his/her own, realizing possible options. If the company adopts the second style of management, develops a personalized approach to employees, then no boundaries will be broken.

- What factors are key to successful well-being programs?

- I have been evaluating well-being programs for many years on the People Investor judging panel, paying attention to several things: the extent to which a program is based on diagnostics and addresses pressing employee concerns, and how the well-being program aligns with the company's development strategy, contributing to the well-being of the business as well. Regardless of budget or capabilities, a culture of caring greatly empowers people, creates a sense of teamwork, and enhances social well-being. There are companies with dedicated budgets allocated for corporate culture and wellness programs. There are quite small companies without budgets, but they develop volunteer projects and broadcast caring about socially vulnerable groups, human attitude to the employees. I know companies that have health ambassadors. They give lectures, lead morning workouts, and share their experience with colleagues.

Wellness programs should be geared toward teaching employees how to balance work and personal life. In general, the culture of workaholism needs to become a thing of the past. Obviously, a well-rested employee will perform better. Don't we want rested surgeons operating on us, and public transport driven by rested drivers? And if the employer is okay with a short break during the work day and creates a recreation room, relaxation, and opportunities to reset - it's also about well-being and stress reduction.

- How does one properly identify the needs of employees to maintain their well-being?

- Those needs should be identified through surveys, focus groups, and informal communication. We can incorporate special questions aimed at identifying mental health problems or conflicts with management and colleagues, study the subjective perception of the workload, and perception of fair treatment of employees. It is also necessary to take into account the nature of the work and possible distortions in the intensity of work. Only on the basis of the identified problem scope should we design support programs.

- To what extent do you share the opinion that after February 24, companies are no longer concerned with well-being programs, that it's time to abandon redundancies and retain only core processes?

- After February 24, the need for a focus on maintaining physical and mental health has only increased. Of course, if one considers well-being programs only as an additional line in a job description, it is obvious that the labor market has shrunk and everyone will work and seek employment no matter what. However, people are often so acutely stressed that they lose control of their ability to work. It is impossible to work effectively when you are stressed and anxious. I've given tons of lectures and webinars on how to stay resilient, support teams and employees, and concentrate on work. It seems that this is just not the time to shut down programs, but rather the time to understand the needs, build the environment and the necessary infrastructure to maintain work capability.

- However, the labor market may be quite volatile in the near future, and layoffs are expected. How can this process take place in companies with a strong corporate culture, with a culture of empathic interaction with employees?

- It all depends on the company, on the specific situation. But a company that cares about its employees not just for the record, even in difficult situations, does everything in its power to soften the blow. It can be notification of the end of the contract not two months in advance, but four months in advance, monetary compensation, or support in relocation. Even difficult measures can be conducted as delicately as possible, respecting human rights and doing something beyond what is stipulated by the Labor Code.

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Personal Data Privacy Policy

Current Personal Data Privacy Policy (hereinafter referred to as the “Policy”) is developed in accordance with the requirements of the Federal Law of the Russian Federation No. 152-FZ dated July 27, 2006 “On Personal Data”, the General Data Protection Regulation of the European Union 2016/679, the Council of Europe’s Convention dated January 28, 1981 ETS No. 108 “On the Protection of Individuals with regard to Automatic Processing of Personal Data”.

This Personal Data Privacy Policy applies to all information which the «Corporate Academy of Rosatom State Corporation» Autonomous Non-Profit Organization (hereinafter referred to as «Rosatom Corporate Academy» ANO) may receive from the User while using the website rosatomimpact.com.

The website rosatomimpact.com (hereinafter referred to as the “Site”) is owned by “Rosatom Corporate Academy” ANO. All rights to the Site are reserved and infringement thereof is prosecuted in accordance with legislation of the Russian Federation.

«Rosatom Corporate Academy» ANO takes care of confidentiality of its clients’ data. For these purposes, a privacy policy has been developed containing the rules for collection, use, disclosure, transfer, and storage of your information. Please, read our privacy policy.

1. TERMS AND DEFINITIONS 1.1. The following terms are used in this Privacy Policy:

1.1.1. Operator – state authority, municipal authority, legal or private person, that independently or jointly with other entities organizes and/ or executes processing of Personal data, as well as defines the goals and means of processing Personal data, the components of Personal data to be processed, and actions (operations) performed with Personal data.

1.1.2. «Site Administration (hereinafter referred to as the «Site Administration»)» - authorized employees managing the Site, acting on behalf of «Rosatom Corporate Academy» ANO;

1.1.3. «Personal data» - any information relating directly or indirectly to an identified or identifiable individual (subject of personal data);

1.1.4. «Processing of personal data» - any action (operation) or a set of actions (operations) performed with Personal data using automation tools or without using such tools, including collection, recording, systematization, accumulation, storage, 2 clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of Personal data (clause 3 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.5. «Distribution of Personal data» - actions aimed at disclosing Personal data to an indefinite number of persons (clause 5 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.6. «Provision of Personal data» - actions aimed at disclosing Personal data to a certain person or a certain circle of persons (clause 6 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.7. «Blocking of Personal data» - a temporary suspension of the processing of Personal data (unless the processing is necessary to clarify the Personal data) (clause 7 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.8. «Destruction of Personal data» - actions as a result of which it becomes impossible to restore the content of Personal data in the information system of Personal data and/or as a result of which material carriers of Personal data are destroyed (clause 8 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.9. «Depersonalization of Personal data» - actions as a result of which it becomes impossible to determine the belonging of Personal data to a specific User without using additional information (clause 9 of Article 3 of Federal Law No. 152-FZ dated 27/07/2006);

1.1.10. «Confidentiality of Personal data» - a requirement that the Operator or anther person who has gained access to Personal data must comply with to prevent their distribution without the consent of the subject of Personal data or other legal grounds;

1.1.11. «User of the website rosatomimpact.com (hereinafter referred to as the «User)» - a fully capable individual who has access to the Site via the Internet and uses the website rosatomimpact.com.

1.1.12. «E-mail and Password» - a unique combination of words, numbers and signs that allows the User to access all the features of the Site, including the Closed pages of the Platform.

1.1.13. «Cookies» - a small piece of data sent by a web server and stored on the user’s computer which the web client or web browser sends to the web server each time in an HTTP request when trying to open a page of the corresponding site;

1.1.14. «IP-address» - a unique network address of a node in the computer network built using IP protocol.

1.1.15. Event - International Conference Global Impact Conference 2022 (December 01, 2022, online);

2. GENERAL PROVISIONS

2.1. This Privacy Policy applies to the website rosatomimpact.com on all computer

devices. Use of the website rosatomimpact.com by the User means acceptance of this Privacy Policy and the terms of processing of the User’s Personal data. The User is informed and agrees that his/her consent, given in electronic form on the Site, is a consent that fully meets the requirements of legislation on Personal data and allows confirming the fact of its receipt by «Rosatom Corporate Academy» ANO.

2.2. The Site may periodically make changes to this Privacy Policy. When changes are made, the Site will notify the User about the same by posting the valid version.

2.3. This Privacy Policy applies to the website rosatomimpact.com only. The Site does not control and is not responsible for third-party sites to which the User can go via the links available on the website rosatomimpact.com.

2.4. When registering on the Site, it is implied that the User provides the Company with reliable information about himself/herself. The Company is not obliged to verify the authenticity of the information provided.

2.5. By registering on the Site, the User voluntarily and explicitly accepts the terms and conditions of the Privacy Policy and voluntarily agrees to the processing of his/her Personal data in accordance with this Privacy Policy.

2.6. In case of disagreement with the terms of the Policy, the User should stop using the Website.

2. SUBJECT MATTER OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the operator not to disclose and ensure the privacy protection of Personal data that the User provides at the request of the operator on the site rosatomimpact.com or in other cases at the request of the Administration of the website rosatomimpact.com

3.2. Personal data permitted for processing under this Privacy Policy is provided by the User by filling out the registration form on the website rosatomimpact.com.

3.3. The User agrees with his/her own free will and volition to the processing, including collection, systematization, accumulation, storage (clarification, update, change), use, transfer to the Site Administration, depersonalization, blocking, destruction, transfer to third parties of his/her Personal data, which, depending on the document (questionnaire, application, response, etc.), includes but is not limited to the following personal data:

Last name, First name, Patronymic of the User;

Job title, Company;

User’s e-mail address, User’s (mobile phone;

Place of User’s training;

Password to access the platform;

3.4. The User agrees that the operator collects, stores, and performs other actions to process the User’s Personal information for the following purposes:

identification of the party under agreements and contracts with the Site Administration;

communication with the User, including sending notifications, requests and information regarding the use of the Site and processing requests and applications of the User;

improving the Site quality, ease of its use, development of new services;

conducting statistical and other studies on the basis of depersonalized data;

compilation of the Site users database.

3.5. The Site protects data that is automatically transmitted during browsing at the time of visiting pages on which the system’s statistical script is installed:

IP address;

information from cookies;

browser information;

time of access;

referrer (address of the previous page);

оrganization of the User’s participation in the Global Impact Conference 2022;

event access control;

event participants number tracking;

distribution of notifications, news about the Event and other future events arranged

by the Organizer of the event;

Cookies, User’s activities on the Website, devices used, the date and time of the session are processed by the Operator to support and improve the performance of the Website. The Operator also uses Yandex.Metrica, Google Analytics web analytics services to analyze Users’ behavior on the Website and improve the quality of the Website.

3.5.1. Disabling of cookies may result in inability to access some parts of the website rosatomimpact.com that require authorization.

3.5.2. The Site collects statistics about IP addresses of its Users. This information is used to identify and solve technical problems.

3.6. Any other personal information not specified above is subject to storage and non- distribution, except for cases provided for in clause 5.2 of this Privacy Policy.

3.7. The Site interacts with the User by sending messages, letters by e-mail and in other ways. The Site may send you messages related to the availability of services, security of the Site.

The User can at any time change the messaging and e-mailing settings in his/her account at rosatomimpact.com. The User cannot refuse to receive service messages from the Site.

3.8. The Site saves the User’s data as long as the account is active or as long as necessary. The term for placing Personal data is determined by the subject of personal data independently and can be deleted at the first request of the User by sending a notification to the Site rosatomimpact.com.

4. PURPOSES FOR COLLECTING USER’S PERSONAL DATA

The Site does not process special categories of Personal Data concerning race, nationality, political views, religious or philosophical beliefs, or intimate life.

4.1. The User’s Personal data may be used by the Administration of the website rosatomimpact.com for the following purposes:

4.1.1. Providing the User with access to the personalized resources of the website rosatomimpact.com for organization of the User’s participation in the Global

Impact Conference 2022;

4.1.2. Establishing feedback with the User, including sending notifications, requests regarding the use of the website rosatomimpact.com, processing data during User registration, participation of the User in events announced on the Site;

4.1.3. Creating an account to gain access to certain sections of the Site, if the User has agreed to create an account;

4.1.4. Providing the User with effective technical support in case of problems related to the use of the website rosatomimpact.com

4.1.5. Distribution of notifications, news about the Event and other future events arranged by the Organizer of the event

4.2. The Processing of the User’s Personal Data by the Operator is carried out only if the User provides Consent to the Processing of his/her Personal Data. The Consent authorize the Operator to transfer the data to the Organizer of the event, who will take the responsibilities of Processing and Using those with the same controls and security in accordance with the Laws

4.4. The Controller undertakes not to sell, exchange, publish, or disclose in any other possible way the transferred Personal Data.

4.5. The Processing of Personal Data is carried out using automation tools or without them for the following actions: collection, recording, systematization, accumulation, storage, revision (updating, changing), extraction, blocking, deletion, and transfer, including cross-border, by the following Processors:

Individual Entrepreneur Olga Viktorovna Mnich (650055, Kemerovo, Proletarian str. Proletarskaya street, 8) – Operator of the Personal Data;

Autonomous non-profit organization «Corporate Academy of the State Corporation «Rosatom» (bld. 5, 10, Letnikovskaya str., Moscow, 115114) – Organizer of the Event.

5. METHODS AND TERMS OF PERSONAL DATA PROCESSING

5.1. The processing of Personal data of the User is carried out without limitation of time, in any legitimate way, including in personal data information systems by automation means or without using such means. You agree that the information you provide in your profile will be partially available to other people and will be used by us in accordance with this Privacy Policy.

5.2. The User’s personal data can only be transferred to the authorized government bodies of the Russian Federation on the grounds and in the manner established by the laws of the Russian Federation.

The Site will not disclose any Personal data which is missing in the profile, unless it is required to fulfill your instructions (for example, at the request of the User), when the Site has obtained your separate consent to the same, when the Site in good faith assumes that the disclosure of information is allowed by law or when there is a justifiable need, namely, in the following situations:

1. compliance with the requirements of court proceedings, including but not limited to subpoenaing in civil, administrative or criminal cases, court orders or other cases of forced disclosure of information;

2. enforcing the provisions of this Privacy Policy or the Personal Data Agreement;

3. response to claims in connection with infringement of the rights of third parties; 4. responding to requests received by support service;

5. protection of property rights and security of the Site and the Site Users.

5.3. The Operator takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.4. In order to protect personal information, we familiarize employees of the Operator with recommendations on security and confidentiality and ensure strict implementation of the same in the company.

6. USE OF PUBLICLY AVAILABLE INFORMATION

6.1. By filling out the feedback form the User gives his/her consent to the Site Administration to publish on the website rosatomimpact.com, as publicly available information, his/her personal data (last name, first name, patronymic, e-mail address, your question).

6.2. This consent is issued for an unlimited period of time.

6.3. The User has the right to revoke his/her consent by drawing up a corresponding written document which should be sent to the Operator using the following e-mail address: mail.pmmd.net.

7. OBLIGATIONS OF THE PARTIES

7.1. The User undertakes to:

7.1.1. Provide accurate information about Personal data required to use the website rosatomimpact.com.

7.1.2. Update, supplement the provided information about Personal data in case of changes in this information.

7.2. The Operator undertakes to:

7.2.1. Use the information obtained solely for the purposes specified in clause 4 of this Privacy Policy;

7.2.2. Ensure the storage of confidential information in secret, not to disclose it without the prior written permission of the User, and also not to sell, exchange, publish or disclose in other possible ways the transmitted Personal data of the User, with the exception of clause 5.2 of this Privacy Policy;

7.2.3. Block the Personal data related to the relevant User from the time of contact or request of the User or his/her legal representative or an authorized body for the protection of rights of Personal data subjects for the period of verification, in case of revealing false Personal data or illegal actions.

8. RESPONSIBILITY OF THE PARTIES

8.1. The Site is not responsible for any harm or loss caused to the Users due to the presence of errors or inaccuracies in information specified by the Site Administration or the Site Users. The Site, in its turn, shall make every effort to resolve any disagreements between the User and the

Site.

8.2. In case the Site is not accessible, both in whole and in part, due to preventive maintenance or other works of technical nature that ensure the normal functioning thereof, the Site is not liable to the Users for not receiving any information by them.

8.3. The User is liable for any damage that may be caused as a result of the use of materials obtained in the course of using the Site services.

8.4. The User is solely responsible for any problems that arise during the registration of the User and use of the Site. The Site is not responsible for any damage or loss of the User caused by a problem arising from the error or negligence of the User when using the Site.

9. SETTLEMENT OF DISPUTES

9.1. Before applying to court with a claim in disputes arising from the relationship between the User of the website rosatomimpact.com and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute). All correspondence between the Parties shall be made in writing by sending a letter to the e-mail addresses of the Parties: To the Site Administration using the following e-mail address: info@IMPACTCONFERENCE.GLOBAL , or through the feedback form; To Users - using e- mail address specified in the User’s personal account. After receiving a claim, the Party is obliged

to provide a written reasoned response thereto within thirty (30) calendar days.

9.2. If an agreement is not reached, the dispute will be referred to the judicial authority at the location of «Rosatom Corporate Academy» ANO.

9.3. This Privacy Policy and the relationship between the User and the Site Administration are subject to the applicable law of the Russian Federation.

10. ADDITIONAL TERMS AND CONDITIONS

10.1. The Site Administration has the right to make changes to this Privacy Policy without the consent of the User.

10.2. A new Privacy Policy comes into effect from the date of its publication on the Site, unless otherwise stipulated by a new version of the Privacy Policy.

10.3. All suggestions or questions regarding this Privacy Policy should be reported to the Administration via the feedback form.